FAQ
I have sensitive ears, can I wear your earrings?
For all our earrings (dangles and studs) we use surgical stainless steel fittings, which is also referred to as 304 stainless steel. It is suitable for sensitive ears. It does contain chromium and nickel.
If you have a nickel allergy, please contact us as we maybe able to use a alternative material.
Clip on backings are also available on request.
Do you giftwrap?
Each pair of earrings will arrive wrapped in a pretty patterned paper bag ready for gift giving.
If you would like to include a special gift message with your order, please leave your note at checkout.
We will lovingly handwrite your message in one of our hand painted cards.
What are your earrings made from?
We use a wide range of different materials. Our favorite medium is genuine leather.
Can I order custom earrings?
Yes! If you love one of our styles but would like a custom colour palette, please contact us via our contact page.
During peak times such as Christmas, we may not be able to offer this service.
Do you ship internationally?
Yes! We ship internationally via Australia Post. All parcels are sent with tracking.
Please check your local customs/import fees and taxes as we are not responsible for additional charges.
Do you accept returns, change of mind or offer refunds?
Unfortunately, due to the intimate nature of our products and with health and safety in mind, we do not offer returns or refunds.
However, if you have a concern, please contact us.
Do you offer local pickup?
Unfortunately not at this time.
How do I become a Wholesale Stockist?
Please click on the ‘Wholesale’ tab. Complete both the Create an Account and Wholesale Application forms.
Once your application has been approved, we will be in touch via email to share the good news. Then you will be able to login to shop with your discount.
Any questions, please contact us.
What is the Wholesale Discount?
Wholesalers receive a 40% discount on all Polka Polly products.
What is the Minimum Wholesale Order?
The minimum order is 10 pairs of earrings.
Can I buy more than 1 style?
Yes you can pick and choose as many styles as you like!
How long does an order take?
We aim to have your goodies on their way to you as soon as possible. All orders will be posted within 1-5 days. This can change depending on demand or if custom stock needs to be made.
What does "Available on backorder" mean?
We are currently out of stock of this item but are making more. If an ‘available on backorder” item is ordered, please allow 2- 4 days making time. We will always send your full order.
Please contact us if you have any questions.
Can I change the findings/hooks/hoops?
Yes!
Found a pair of earrings you love? But want to swap from gold hoops to silver? or perhaps a chunky hoop to a hook?
Just leave a note at checkout or send through a message prior to purchase and we can swap the hardware for you.